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CUSTOMER SERVICE ADVISOR

Seniority Level Junior-ExecutiveEmployment Type Full Time Closing Date 31 August 2019
  • Handle Roadbull Customer Care channels (Tele, email, ticketing, and authorized chat group)
  • Collaborate with various departments to ensure smooth phasing of day-to-day operations
  • Consistently delivery of excellent quality service to enquirers to achieve total customer satisfaction
  • Access enquirers’ situation and identify occurrence trends for prevention and improvement actions
  • Ensure daily, weekly, monthly reports are up-to-date
  • Ensure operations procedures and practices are in line with company standard
  • Any other ad-hoc task required by the department or management

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