FAQ

What is Roadbull all about?

Roadbull guarantees deliveries from the time you make a booking up till 4 days in advance. We provide superior tech based last mile fulfillment and courier solutions to ecommerce companies and businesses locally.

Our in-house SMART-SYSTEMS utilize AI Technology to seamlessly streamline the supply chain, enabling faster, more reliable & more efficient deliveries today.

“LOGISTICS ENGINEERED FOR PRECISION TODAY.”

What is the Consignment No.?

The consignment number is unique alphanumeric number beginning with the number 8 that uniquely identifies your parcel identity. This is generated once an order is confirmed.

What are the available delivery time slots?

Roadbull delivers Monday to Saturday, 9am to 10pm.
We also deliver in schedule time slots:
Slot A (9am – 12pm), Slot B (12pm – 3pm), Slot C (3pm – 6pm), Slot D (6pm – 10pm).
For other services, click here

Can I change the delivery date or address when an item is out for delivery?

If the items are out for delivery, we are unable to amend the date or address immediately. You may enquire with us on our live chat services or send an email to info@roadbull.com.
Otherwise, re-delivery arrangements may take up to 2 working days. Kindly reschedule using the link given in SMS once the delivery fails or send an email to info@roadbull.com

What if I need to deliver many items, how do I submit my orders?

In the event of delivery failure, an SMS with a reschedule link will be sent to you and you can arrange for the re-delivery date. The earliest available date will be two working days from the delivery failure date and furthest available date will be four days from delivery failure date.

How do I track my parcel?

You may track your parcel by visiting www.roadbull.com and key your order/consignment number on the tracking portal.

Will there be proof of delivery?

Yes. You will be able to see the proof of delivery by tracking your order at www.roadbull.com

What if I need to modify my order, how can I do it?

You can either use our Mobile app to amend your order as long as it is an hour before the cut off time selected or log in to your account to make changes. Changes are allowed depending on the status of delivery.

Can I cancel my order?

Cancellation is only applicable for Pick Up. No cancellation is allowed 120 minutes before the pick-up time slot. During which, no refund will be made.

Do I need to do my own packaging?

Yes, you will need to. Please refer to our service guidelines here for our tips on packing.

What information is needed on the labels?

You will require to print the consignment label and affix to your package. Be careful not to obscure or damage the label as scanning of the barcode is crucial for Roadbull.
An additional charge of $0.50 applies per label if the item is handed over without a proper label.

Can I write and label on the item?

Handwritten labels are not acceptable and will be deemed as unlabelled.

Do you charge for account opening?

Account creation is free. E-mail us at info@roadbull.com for further assistance.

What are the types of account available?

Depending on your requirements, we have both prepaid and postpaid accounts. Please contact us at info@roadbull.com for more information.

What are the modes of payment you accept?

We accept payment by Credit card, Bank transfer or Cheque.

What if my parcel is found to be damaged or lost?

Lost and damage varies according to the subscribed plan. Information of the plan can be obtained at the Profile section of the interface. We will investigate the matter thoroughly. If in doubt, you may e-mail to info@roadbull.com. Do note any claims for damage/lost must be made within 7 days from the item’s delivery date, failing which Roadbull shall have no liability whatsoever.

FAQ