Roadbull Logistics Pte Ltd, via its brand name ROADBULL (we, us, our, the company), provides Delivery Services through a web/mobile Platform that connects a Client (you, your) to local transportation firms and independent contractors, enabling us to offer you immediate or pre-scheduled delivery of Parcels in Singapore, on the basis of these Terms and Conditions.
Each time you use the Delivery Services, you will be deemed to acknowledge that you have read, understood, and accepted these Terms and Conditions and our Privacy Policy.
These Terms and Conditions set out the entire agreement between ROADBULL and Client will supersede any prior or inconsistent agreements, negotiations, representations and promises in relation to the subjects covered by it and shall take priority over
(a) any existing arrangements between ROADBULL and Client, and
(b) any other terms submitted by Client, whether oral or in writing.
Definitions:
User: An entity and/or individual that is registered with ROADBULL through our Platform.
Package: A bundle of Services offered to the User/Client/customer for use of ROADBULL Services through its Platform.
Delivery Services: means the delivery job to be performed under these Terms and Conditions.
Delivery Request/Job: the delivery of one or more Parcels requested by the Client or the Customer to be collected from one place (Collection point) and delivered to another place (Delivery point). When there are multiple Collection and/or Delivery points, we will consider them as multiple Delivery Requests or Jobs.
Parcel: An Item or collection of Items wrapped in protective material or inside any other container in order to be transported by ROADBULL’s Delivery Partners.
Item: each individual object inside a Parcel. A Parcel might include multiple Items, and a Delivery Request might include multiple Parcels.
Platform: Web, mobile or any other product provided by ROADBULL to where Client can request Delivery Services.
Client: This is you, a business entity or individual that enters into a business agreement with ROADBULL, based on these terms and conditions.
Customer: in the case the Client is a business entity and offer ROADBULL’s Services to its own customers or clients, we will call your customers or clients as Customers.
Consignment: Consignment is defined as the unique identification number of the parcel that has been booked for delivery. E.g. 1 consignment number may have multiple Items/parcels bundled together.
Delivery Partner: local transportation firms and/or independent contractors that work with ROADBULL to complete a Delivery Request.
Delivery Requester: same as the Client, the one who is paying ROADBULL for the Delivery Request and is inputting the Delivery Information into our Platform.
Delivery Information: all data required by ROADBULL to accept a Delivery Request, which will include some or all of the following:
- Description of Item(s) inside Parcel(s)
- Value of Item(s) inside Parcel(s) (for insurance purposes)
- Delivery Requester name, email and telephone details (preferable a contact that can be reached while the Delivery Request is taking place)
- Collection address (full address, including street name, building and unit number, postal code, and any other relevant instructions)
- Where different from Delivery Requester, the name, email and telephone details of the person who will be handing the Parcel(s) to the Delivery Partner at the Collection address
- Delivery address (full address, including street name, building and unit number, postal code, and any other relevant instructions)
- The recipient’s name, email and telephone details (mobile preferable)
- Special instruction or precaution to be taken in respect of the Delivery Request
Delivery Price: the price quoted to the Client after the Delivery Information is provided and before the Delivery Request is confirmed. This is what the Client will be charged for the Delivery Request, excluding any Additional Fee.
Delivery Window: the time slot during which the Delivery Request is to be fulfilled by or on behalf of ROADBULL, as set through ROADBULL’s Platform, including the time slot of the Parcel(s) needs to be picked up from the Collection address.
Acceptance of Terms:
1. General
1.1 Package price shown are inclusive of 9% GST.
1.2 Every User account shall only be allocated one Package at any given point of time.
1.3 User agrees that all activities that occur under your account will be deemed to have been authorised by the User. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify ROADBULL immediately of any unauthorised use of your account or any other breach of security. ROADBULL will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by ROADBULL or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.
1.4 Except with ROADBULL approval, one User may only register for one account on the Platform. ROADBULL may cancel or terminate a User's account if we have reasons to suspect that the User has concurrently registered or controlled two or more User accounts. ROADBULL reserves the right to deny access to any user or reject any user application as it deems necessary, without any prior notice.
1.5 These Terms and Conditions are generally applicable to your use of the Platform and/or the Services. However, in the circumstances where we have entered into a written agreement with you or otherwise agreed such terms with you in writing, then in the event of discrepancies, terms in such written agreement or otherwise agreed in writing shall prevail when seeking to resolve any such discrepancy. This applies to all written agreements except for any prior Prepaid Service Agreements (PSA).
1.6 If any User breaches any Terms and Conditions, or if ROADBULL has reasonable grounds to believe that a User is in breach of any Terms, ROADBULL shall have the right to take such disciplinary actions as it deems appropriate, including without limitation:
(i) suspending or terminating the User’s account and any and all accounts determined to be related to such account by ROADBULL in its discretion;
(ii) restricting, downgrading, suspending or terminating the subscription of, access to, or current or future use of any Service; (iii) removing any product listings or other User Content that the User has submitted, posted or displayed, or imposing restrictions on the number of product listings or User Content that the Member may post or display; (iv) imposing other restrictions on the User’s use of any features or functions of any Service as ROADBULL may consider appropriate in its sole discretion; and
(v) any other corrective actions, discipline or penalties as ROADBULL may deem necessary or appropriate in its sole discretion.
1.7 Without limiting the generality of the provisions of the Terms and Conditions, a User would be considered as being in breach of the Terms and Conditions in any of the following circumstances:
(a) ROADBULL has reasonable grounds to suspect that such User has used a stolen Credit card or other false or misleading information in any transaction with a counterparty.
(b) ROADBULL believes that the User’s actions may cause financial loss or legal liability to ROADBULL or our affiliates or any other Users.
(c) ROADBULL has reasonable grounds to suspect that any information provided by the Member is not current or complete or is untrue, inaccurate, or misleading.
1.8 ROADBULL reserves the right to cooperate fully with governmental authorities, private investigators and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing. Further, to the extent permitted by applicable laws and policies, ROADBULL may disclose the User's identity, contact information and/or information regarding the User's account(s), transactions or activities carried out on or via the Platform, if requested by a government or law enforcement body, an injured third party, or as a result of a subpoena or other legal action. ROADBULL shall not be liable for damages or results arising from such disclosure, and User agrees not to bring any action or claim against ROADBULL for such disclosure.
1.9 ROADBULL may, at any time and in our reasonable discretion, impose limitations on, suspend or terminate the User’s use of any Service or the Platform without being liable to the User if ROADBULL has received notice that the User is in breach of any agreement or undertaking with any affiliate of ROADBULL and such breach involves or is reasonably suspected of involving dishonest or fraudulent activities. ROADBULL shall not be required to investigate such breach or request confirmation from the User.
1.10 ROADBULL may amend any Terms and Conditions at any time by posting the relevant amended and restated Terms and Conditions on the Platform. By continuing to use the Services or the Platform, you agree that the amended Terms and Conditions will apply to you.
1.11 By making payment for the selected Packages, you agree that you have read, understood, accepted and will be bound by the Terms and Conditions. Please do not proceed with payment if you do not accept all of the Terms and Conditions.
2. Credits
2.1 ROADBULL Credits are non-exchangeable for cash and non-refundable once purchased.
2.2 The Credits are to be redeemed only for the pick-up and delivery of Items packed within ROADBULL published size and dimensions, excluding Items which are deemed prohibited by ROADBULL. For more information on these, please refer to Clause 2.5.
2.3 Validity of ROADBULL Credits differ according to the offered Packages. Upon expiration of Credits, no Services can be redeemed. You will be notified via e-mail once your Credits are nearing expiry. You may purchase any Package to continue enjoying our Services.
2.4 Credits nearing expiry can be carried forward if a new Package is purchased and will bear the same validity period as the new Credits purchased in the new Package. These Credits will be utilised at the same rates in accordance to the new Package purchased. Any unutilised Credits will be deemed forfeited upon expiry.
2.5 The proposed Service rates charged are in accordance with ROADBULL Package offerings, unless indicated otherwise by ROADBULL to you in hardcopy/electronic writing.
2.6 Where applicable, any and all Fees payable for placing an order may be settled via deducting a corresponding point Credit ("Credits") from your virtual wallet account ("Account"). Where applicable, the manner and the scale of deduction of Credits and relevant administrative Fees (if any) will be posted on our Platform and will become effective immediately upon disclosure to you. Your continued access or use of the Service after such notice constitutes your consent to be bound by the scale of deduction of Credits and administrative Fees (if any), as amended at our sole discretion from time to time. You may purchase or redeem Credits by any means as instructed by us from time to time. For the avoidance of doubt:
(i) the Credits are non-transferable and their sole and exclusive purpose is for request for Services provided by ROADBULL;
(ii) any money used to purchase Credits is not refundable in any event; and
(iii) unless expressly forbidden by Governing Laws, the Credits are subject to expiration of the time period, as disclosed on our website, from the date of successful purchase.
3. Warranties
3.1 ROADBULL warrants that the Delivery Services will be provided with reasonable care and skill and that it will use commercially reasonable efforts to meet the Delivery Window for each Delivery Request.
3.2 Deliveries may sometimes be delayed due to unforeseen circumstances (e.g. festive season, events, road closures, poor weather conditions) or other possibility (e.g. Incorrect address, missing apartment name, building, floor, or unit number). ROADBULL will make reasonable efforts to contact the client and reschedule another Delivery Window if needed.
3.3 You warrant that each Parcel you send via our Delivery Services is appropriately packaged in accordance with these Terms and Conditions and complies with the Delivery Specifications.
3.4 ROADBULL does not and shall not transport any goods or products which are: (a) prohibited by law; (b) where specific or special handling/transportation requirements are required of ROADBULL, unless otherwise informed, instructed, notified, or advised by the Customer with ROADBULL's mutual acknowledgement, agreement or consent; or (c) where specific licenses or approvals are required by the relevant authorities for handling/transportation of such regulated goods or products.
For handling/transportation of such goods or products by ROADBULL, the Customer shall fully comply with any and all legal and regulatory obligations with regards to the handling/transportation of their goods or products, and the Customer shall own the fiduciary responsibility or duty of care to inform, instruct, notify, or advise ROADBULL of such regulated goods or products, and on any regulatory requirements that are required to be observed and adhered. Failure of the Customer to inform, instruct, notify, or advise ROADBULL as such, the Customer hereby agrees to fully indemnify ROADBULL for any and all losses, costs, damages, penalties, and expenses incurred, and hold ROADBULL harmless and not responsible or liable or accountable for any breach of this warranty, whilst handling/transporting/delivering the Customer's parcels, packages, goods, or products.
3.5 Is considered safe and legal. Items that ROADBULL are unable to deliver include, without limitation:
a. Live animal and insects
b. Any restricted or illegal substances, regardless of whether they are prescription quantity or not under the laws of Singapore
c. Firearms and ammunition
d. Human or animal remains
e. Noxious substances
f. Perishable food Items
g. Unsolicited indecent Item or representation of any kind
h. Any Item that is capable of causing injury to any person or damage to property regardless of packaging
i. Valuable Items such as bullion, cash or currency, deeds, bonds bills of exchange promissory notes cash bullion bank notes, cheques, securities for money stamps, live stocks and goods of dangerous nature
j. Original documents which cannot be reproduced e.g. share certificate, birth certificates, passports, title deeds, drawings or recordings
k. Live plants
l. Items of combined value more than S$3,000 booked under a single consignment (Claim is nullified should the combined value of Items per consignment exceed S$3,000)
m. Items exceeding ROADBULL’s size specification
3.6 You further warrant that: -
3.6.1 the Delivery Information is correct;
3.6.2 you have sole and exclusive title to the contents of the Parcel(s) and that you are entitled to have it delivered to the recipient.
4. Delivery Request Process
4.1 All Delivery Requests must comply with our Delivery Specifications. If a Delivery Request does not comply with our Delivery Specifications, then we may decline to deliver your Parcel(s). We may also terminate or suspend your account with us and charge you for any associated costs. You further hereby indemnify us for all costs incurred as a result of any non-compliance with our Delivery Specifications. In the case that a Delivery Request is non-compliant for reasons beyond the Client’s control (e.g. faulty system), the Client will not be liable for costs incurred as a result of the non-compliance.
4.2 When creating a Delivery Request, you must provide the necessary Delivery Information to ROADBULL via our Platform or via another method where acceptable to ROADBULL at its discretion.
4.3 We shall use the Delivery Information to process your Delivery Request, including, but not limited to, generating a list of Delivery Services available for the Delivery Request, as well as a quotation for the related Delivery Price. Quotations will be valid for at least 15 minutes, after which you may need to re-submit the request along with the Delivery Information to obtain new Delivery Services and Prices.
4.4 By proceeding to confirm your order, you are deemed to have accepted the Delivery Price, i.e., the price quoted to the Client after the Delivery Information is provided and before the Delivery Request is confirmed.
4.5 We will confirm acceptance of your order by email and/or text(verify) message after your Credits have been deducted for your request. Delivery Request confirmation by ROADBULL creates a binding contract between you and ROADBULL. We may send you an email after the Delivery Request is completed, requesting Feedback for the Service.
4.6 It is your responsibility to package your Items for delivery appropriately. Please refer to our Service Guideline and Delivery Specifications. ROADBULL will not accept liability for damage or breakage caused by poor packaging, which contravenes these requirements. Further, ROADBULL will not accept Items, which in the opinion of ROADBULL’s Delivery Partners are inappropriately packed, or disparate loose unpacked Items. Delivery Requests rejected on this basis will not be eligible for claim and/or refund.
4.7 ROADBULL may at any time inspect your Parcel(s) and refuse to complete a Delivery Request if we consider that it breaches the Clause 3.4 in these Terms and Conditions.
4.8 Your Delivery Request is deemed Completed upon receipt by ROADBULL of proof of delivery by signature in electronic or written form or by other evidence such as the Delivery Partner’s confirmation of delivery.
4.9 The Parcel(s) will be delivered to the specified Delivery address in the Delivery Information, but not necessarily to the named recipient personally. Nonetheless, the name of the person who signs for the delivery will be captured together with his/her signature upon delivery by the Delivery Partner.
4.10 The Delivery Requester and the recipient will be able to track the Delivery status on ROADBULL’s platform until the Delivery Request is completed up to 60 calendar days. The tracking Information only refers to the Parcel(s) level, but not on the Item(s) level.
4.11 Consignment is defined as the unique identification number of the parcel that has been booked for delivery. E.g. One (1) consignment number may have multiple Items bundled together.
5. Delivery Request Cancellation, Modifications and Refunds
5.1 At the point where “Order is Submitted”, you may still cancel your order via the Platform. Once the status has been updated to “Order is Confirmed”, any cancellation of order(s) and resulting refunds can be requested via our administrative Services, which will be subjected to an administrative charge of S$25 in ROADBULL Credits.
5.2 Pickups are subject to a minimum of 5 orders per Delivery Request or Job. Any pickup of less than five (5) orders will be subjected to a minimum surcharge of S$25 in ROADBULL Credits. This is applicable to all types of Delivery Services.
5.3 There will be no rescheduling of failed pickups allowed. Any failed pickups will have to be resubmitted as a new order, subject to Clause No. 5.2.
5.4. Clauses 5.1 to 5.3 is only applicable for pickups but not Deliveries.
5.5 ROADBULL reserves the right to cancel a Delivery Request. Where ROADBULL cancels a Delivery Request, other than where necessitated by fault of you or the recipient, ROADBULL will refund you in full payment for the Delivery Request.
5.6 Unless cancellation is initiated by ROADBULL, ROADBULL does not automatically offer refunds for Service delay or failures but decides on any possible refund on a case-by-case basis following a review of the circumstances. All requests for refunds should be addressed to ROADBULL’s Customer Care Email at info@roadbull.com who will authorise refunds by discretion. Refunds may be partial or total depending on the severity of the failure and the inconvenience caused. Refunds will be made to the same source of payment used to make payment for the Delivery Request. Refunds will be made within 60-90 days from transaction cancelled date.
6. Value Added Service(s)
6.1. Cash on Delivery
A Service Fee is applicable for orders placed using Cash on Delivery (COD).
COD can be used as payment method only for orders with collectable amounts of less than S$300. The company shall not be liable for amounts submitted more than S$300 for this Service.
Cash or Cheque option (herein known as “mode”) is available for COD Services. ROADBULL shall collect the COD payment based on the order placed through the ROADBULL Delivery System. Upon delivery, the company shall undertake to only validate against the value and the mode stated on the order. Exact amount is to be provided by the receiver as no change shall be provided by the company.
The value indicated in the ROADBULL Delivery System once order has been confirmed shall be the amount that will be collected from the receiver upon successful delivery of the parcel. The company reserves the right to reject delivery should the mode be different.
6.1.1. Processing Dates
COD Transaction Dates
1st – 15th of the month – Processed date 20th of the month
16th – 31st of the month – Processed date 7th of next month
Cash to be prepared in exact amount.
6.1.2. Mode of Payment
Package: Upon confirmation of orders through the ROADBULL Delivery System.
Postpaid: Service Fees shall be offset against amounts collected prior to processing date.
6.2. Exchange Service
The company reserves the right to reject the exchange delivery should the exchange Item be unavailable. The company shall accept the exchange Item in the condition “as it is” from the receiver and shall not be held responsible for the condition.
All exchange parcels shall be returned based on committed timelines.
6.3. Return Delivery Order Service.
The company shall accept the exchange Item in the condition “as it is” from the receiver and shall not be held responsible for the condition. All return-delivery parcels shall be returned by the next Friday from the successful delivery date (excluding Public Holidays and Holiday Closures).
6.4. You accept that the Delivery Price will be deducted from your account Credits when confirming the Delivery Request.
7. Failure to complete Delivery Request
7.1. In the event a Delivery Request is not completed because the Delivery Partner was late to reach the recipient for reasons that are not the Client’s responsibility (as per clause 2 – Warranties), and not described on clause (circumstances outside our control), ROADBULL’s Customer Care will contact the Client to arrange redelivery.
7.2. In the event that the recipient is found to be absent from the address specified by you and no other person is present to take the Parcel(s), the Delivery Partner will call the Delivery Requester (you) to request further instructions on how to proceed. In the event you cannot be contacted either, you authorise ROADBULL to decide on your behalf as we deem appropriate. You acknowledge that Additional Charges might arise as a result of Delivery Request completion failure due to missing recipient (e.g. Cancellation Fee, additional waiting time, New Delivery Request).
8. Exclusion and limitation of Liability
8.1. Subject to clauses 9.2 and 9.3, ROADBULL’s total liability in relation to the Delivery Services (whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited for damage to or loss of the Parcel(s) based on the assigned plan’s compensation limits on per consignment basis (or the value of Parcel(s) transported under that Delivery Request, whichever is lower). In the event that no value is declared, ROADBULL reserves the right to reject any form of claim, compensation and/ or refund.
8.2. You acknowledge that satisfying the Delivery Window agreed for each Delivery Request as part of the Delivery Services is dependent on a number of external factors some of which are beyond the control of ROADBULL. As such, provided ROADBULL uses reasonable efforts to meet the Delivery Window, it will not be liable to you (or to anyone else) for any late or failed deliveries. For the avoidance of doubt, time is not of the essence under these Terms and Conditions. Nonetheless, in the event a Delivery Request is not completed because the Delivery Partner was late to reach the recipient for reasons that are not the Client’s responsibility (as per clause 2 – Warranties), and not described on clause (circumstances outside our control), ROADBULL’s Customer Care will contact the Client to arrange redelivery.
8.3. ROADBULL shall not be liable for damage or loss of Parcels arising from or in connection with:
8.3.1. The delivery of Parcels or Items that are not in conformation with these Terms and Conditions.
8.3.2. Any loss caused directly or indirectly by any breach by the Client of these Terms and Conditions including the Delivery Specifications.
8.3.3. Items that need special transportation precaution and no specifications were mentioned to it in the Delivery Information during order submission via the ROADBULL Delivery System.
8.3.4. Inherent defect or natural deterioration of the Items in a Parcel.
8.3.5a. Any indirect or consequential loss or damage, including but not limited to loss of profits, loss of goodwill and loss of reputation;
8.3.5b. Any delay, loss or damage arising from or in connection with:
i) any defect in the Item/parcel; or
ii) any act or omission by anyone other than itself;
iii) any delay or non-delivery of a parcel arising from the detention or confiscation of the parcel by the customs or any competent authority.
8.3.6. Circumstances outside our control, including without limitation any acts of God, acts of war, civil unrest, states of emergency, industrial disputes or unrest, material shortages or rationing, law or government regulations, accidents, traffic obstructions or congestion, mechanical breakdown, failures or interruptions in the supply of utilities or in respect of any telecommunication or information system, other events of force majeure.
9. Claims for Damaged/Missing Goods
9.1 ROADBULL agrees to be held responsible for an amount up to the allocated plan at the point of reported date or the cost of the Item, whichever is lesser for any lost or damaged products due to ROADBULL’s employees’ or agents’ negligence, default and/or improper handling of the products, unless otherwise stated or communicated by ROADBULL. This is limited to your claim limit as stated on the platform under the package that you are subscribed to (please refer here for your claim limit), unless otherwise communicated to you by ROADBULL.
9.2 All packaging has to be in accordance with the packaging guidelines issued by ROADBULL found here: https://ROADBULL.com/portals/0/ServiceGuideline.pdf. In the event that the parcel is found to not conform to ROADBULL’s packaging guidelines, ROADBULL shall not be liable for any damage.
9.3 The value of goods must be declared as per valid supporting documentation during the placing of Order. In the event that the value of goods is not declared when the order is being placed, or the Client is unable to provide valid supporting documentation to verify the stated value of goods, ROADBULL reserves the right to reject a claim on the consignment.
9.4 Claims for damage to the Item(s) inside a Parcel must be made within seven (7) calendar days from the consignment delivery date, failing which ROADBULL shall have no liability whatsoever.
9.5 Any claims for loss of the Parcel(s) must be made within seven (7) calendar days from the consignment delivered date, failing which ROADBULL shall have no liability whatsoever.
9.6 All claims must be made submitted by email to info@roadbull.com, accompanied by the Tracking number and any other supporting documents requested by ROADBULL (e.g. picture of Items, original recipient receipt and commercial invoice.)
9.7 Claims are limited to one claim per consignment, E.g. five (5) damaged parcels using one (1) unique consignment number for the delivery process is only entitled to one (1) claim only.
10. Communication
You agree that ROADBULL has the right to communicate with you through email or whatever other means of updates, changes, etc. to the Service as well as any special offers or promotions offered by ROADBULL or any other affiliated Services.
11. Sub-contracting and No Poaching
11.1 ROADBULL may assign, transfer or sub-contract its rights and obligations under these Terms and Conditions to any third-party sub-contractor without prior notification to you, provided it remains liable to the Client for their performance. Any sub-contractor or agent of ROADBULL shall be entitled to rely on and enforce any of these Terms and Conditions as if it were a party to them in the place of ROADBULL.
11.2 The Client may not assign, or transfer or subcontract its rights or obligations under these Terms and Conditions.
11.3 The Client agrees that for so long as the Client have not terminated these Terms and Conditions, and for a period of one hundred eighty (180) days following termination, Client will not hire, solicit or entice any Delivery Partner introduced to Client as a result of Client’s use of ROADBULL’s Delivery Services, to perform any Delivery Service whatsoever for Client in replacement of any Delivery Service that could be provided to Client through ROADBULL’s Platform. In the event that the Client obtains the Delivery Services of any such Delivery Partner, Client hereby agrees to pay to ROADBULL the Fees that Client would have paid to ROADBULL had Client obtained such Services through ROADBULL’s Delivery Services.
11.4 Unless previously authorised by ROADBULL, the Client may not register to our Services with the intention to mark-up or otherwise up-charge its customers for our Services.
12. Termination due to inactivity
12.1. ROADBULL may terminate your account due to inactivity for at least three (3) calendar months. Once terminated, the Client may only be able to purchase a package by reaching out to us at info@roadbull.com and re-registering your account.
13. Governing Law
The Terms and Conditions set out herein shall be subject to and construed in accordance with the laws of Singapore. The parties hereby irrevocably submit to the exclusive jurisdiction of the courts of Singapore and agree that all proceedings in relation to any dispute arising out of or in connection with these Terms and Conditions shall be commenced in the courts of Singapore.