Roadbull Logistics Pte Ltd, via its brand name ROADBULL (we, us, our, the company), provides Delivery Services through a web/mobile Platform that connects a Client (you, your) to local transportation firms and independent contractors, enabling us to offer you immediate or pre-scheduled delivery of Parcels in Singapore, on the basis of these Terms and Conditions.
These Terms and Conditions set out the entire agreement between ROADBULL and Client will supersede any prior or inconsistent agreements, negotiations, representations and promises in relation to the subjects covered by it and in particular shall take priority over (a) any existing arrangements between ROADBULL and Client and (b) any other terms submitted by Client, whether oral or in writing.
Delivery Services: means the delivery job to be performed under these Terms and Conditions.
Delivery Request or Job: the delivery of one or more Parcels and Items requested by the Client or the Customer to be collected from one place (Collection point) and delivered to another place (Delivery point). When there are multiple Collection and/or Delivery points, we will consider them as multiple Delivery Requests or Jobs.
Parcel: an Item or collection of Items wrapped in protective material or inside any other container in order to be transported by ROADBULL’s Delivery Partners.
Item: each individual object inside a Parcel. A Parcel might include multiple Items, and a Delivery Request might include multiple Parcels.
Platform: web, mobile or any other product provided by ROADBULL to where Client can request Delivery Services. Client: this is you, a business entity, or individual that enters into a business agreement with ROADBULL, based on these Terms and Conditions.
Customer: in the case the Client is a business entity and offer ROADBULL’s services to its own customers or clients, we will call your customers or clients as Customers.
Consignment: Consignment is defined as the unique identification number of the parcel that has been booked for delivery. E.g. 1 consignment number may have multiple items/parcels bundled together.
Delivery Partner: local transportation firms and/or independent contractors that work with ROADBULL to complete a Delivery Request.
Delivery Requester: same as the Client, the one who is paying ROADBULL for the Delivery Request and is inputting the Delivery Information into our Platform.
Delivery Information: all data required by ROADBULL to accept a Delivery Request, which will include some or all of the following:
• Description of Item(s) inside Parcel(s)
• Parcel(s) dimensions
• Parcel(s) weight(s)
• Value of Item(s) inside Parcel(s) (for insurance purposes)
• Delivery Requester name, email and telephone details (preferable a contact that can be reached while the Delivery Request is taking place)
• Collection address (full address, including street name, building and unit numbers, postal code, and any other relevant instruction)
• Where different from Delivery Requester, the name, email and telephone details of the person who will be handing the Parcel(s) to the Delivery Partner at the Collection address
• Delivery address (full address, including street name, building and unit numbers, postal code, and any other relevant instruction)
• The recipient’s name, email and telephone details (mobile preferable)
• Special instruction or precaution to be taken in respect of the Delivery Request
Delivery Price: the price quoted to the Client after the Delivery Information is provided and before the Delivery Request is confirmed. This is what the Client will be charged for the Delivery Request, excluding any additional Fee.
Delivery Window: the time slot during which the Delivery Request is to be fulfilled by or on behalf of ROADBULL, as set through ROADBULL’s Platform, including the time the Parcel(s) needs to be picked up from the Collection address.
1.1 You must be 18 years old or over and must complete the registration process in order to participate in our service.
1.2 Unless previously authorized by ROADBULL, Client may not register to our services with the intention to mark-up or otherwise up-charge its customers for our services.
1.3 We reserve the right to decline a Delivery Request at our sole discretion, and we reserve the right to terminate your access to all or part of our services at any time without notice, if there is a breach to these Terms and Conditions.
2.1 ROADBULL warrants that the Delivery Services will be provided with reasonable care and skill and that it will use commercially reasonable efforts to meet the Delivery Window for each Delivery Request.
2.2 Deliveries may sometimes be delayed due to unforeseen circumstances eg. Festive season, events eg. F1, road closures, poor weather conditions. ROADBULL will make reasonable efforts to contact the client and reschedule another Delivery Window if needed.
2.3 You warrant that each Parcel you send via our Delivery Services is appropriately packaged in accordance with these Terms and Conditions and complies with the Delivery Specifications.
2.4 Complies with all legal obligations regarding the transportation and delivery of your Parcel(s) and you hereby indemnify ROADBULL for all losses, costs, damages and expenses incurred for any breach of this warranty;
2.5 Is considered safe and legal. Items that ROADBULL are unable to deliver include, without limitation:
a. Live animal and insects
b. Any restricted or illegal substances, regardless of whether they are prescription quantity or not under the laws of Singapore
c. Firearms and ammunition
d. Human or animal remains
e. Noxious substances
f. Perishable food items
g. Unsolicited indecent item or representation of any kind
h. Any item that is capable of causing injury to any person or damage to property regardless of packaging
i. Valuable items such as bullion, cash or currency, deeds, bonds bills of exchange promissory notes cash bullion bank notes, cheques, securities for money stamps, live stocks and goods of dangerous nature
j. Original documents which cannot be reproduced e.g. share certificate, birth certificates, passports, title deeds, drawings or recordings
k. Live plants
l. Items of combined value more than S$3,000 booked under a single consignment (Claim is nullified should the combined value of items per consignment exceed $3,000)
m. Items exceeding ROADBULL’s size specification
2.6 You further warrant that: -
2.6.1 the Delivery Information is correct;
2.6.2 you have sole and exclusive title to the contents of the Parcel(s) and that you are entitled to have it delivered to the recipient.
3. Delivery Request Process
3.1. All Delivery Requests must comply with our Delivery Specifications. If a Delivery Request does not comply with our Delivery Specifications, then we may decline to deliver your Parcel(s). We may also terminate or suspend your account with us and charge you for any associated costs. You further hereby indemnify us for all costs incurred as a result of any non-compliance with our Delivery Specifications. In the case that a Delivery Request is non-compliant for reasons beyond the Client’s control (e.g. faulty system), the Client will not be liable for costs incurred as a result of the non-compliance.
3.2. When creating a Delivery Request, you must provide the necessary Delivery Information to ROADBULL via our Platform or via another method where acceptable to ROADBULL at its discretion.
3.3. We shall use the Delivery Information to process your Delivery Request, including, but not limited to, generating a list of Delivery Services available for the Delivery Request, as well as a quotation for the related Delivery Price. Quotations will be valid for at least 15 minutes, after which you may need to re-submit the request along with the Delivery Information to obtain new Delivery Services and Prices.
3.4. You can accept the Delivery Price and confirm the Delivery Request by making payment online in our Platform. Payment may be made by invoice (bank transfer or cheque) or PayPal/credit card/cash depending on the account type.
3.5. We will confirm acceptance of your order by email and/or text(verify) message after you have paid for your request. Delivery Request confirmation by ROADBULL creates a binding contract between you and ROADBULL. We may send you an email after the Delivery Request is completed, requesting feedback for the service.
3.6. It is your responsibility to package your Items for delivery appropriately. Please refer to our Service Guideline and Delivery Specifications. ROADBULL will not accept liability for damage or breakage caused by poor packing, which contravenes these requirements. Further, ROADBULL will not accept Items, which in the opinion of ROADBULL’s Delivery Partners are inappropriately packed, or disparate loose unpacked Items. Delivery Requests rejected on this basis will not be eligible for refund and/or claim.
3.7. ROADBULL may at any time inspect your Parcel(s) and refuse to complete a Delivery Request if we consider that it breaches the Clause 2.4 in these Terms and Conditions.
3.8. Your Delivery Request is deemed Completed upon receipt by ROADBULL of proof of delivery by signature in electronic or written form or by other evidence such as the Delivery Partner’s confirmation of delivery.
3.9. The Parcel(s) will be delivered to the specified Delivery address in the Delivery Information, but not necessarily to the named recipient personally. Nonetheless, the name of the person who signs for the delivery will be captured together with his/her signature upon delivery by the Delivery Partner.
3.10. The Delivery Requester and the recipient will be able to track the Delivery Request status on ROADBULL’s platform until Delivery Request is completed. Tracking will be possible on the Parcel(s) level, but not on the item level. You should keep track of what items are inside each Parcel.
3.11. Consignment is defined as the unique identification number of the parcel that has been booked for delivery. E.g. 1 consignment number may have multiple items bundled together.
3.12. Home delivery order reactivation service request is available only for order numbers starting with "CNSGR". Contact firstname.lastname@example.org to request for a quote.
4. Delivery Request Cancellation and Modifications
4.1. No cancellation of Delivery Request is allowed 120 minutes before pick-up window. The full Delivery Price will be applied to the Client if Delivery Request is cancelled when the Delivery Partner is already on the way to collect the Parcel(s).
4.2. If you would like to modify a Delivery Request, this can be done 24hrs before Pick-Up/Delivery. If a Cancellation of Delivery Request is done > 2 hours but less than 24hrs, a 50% Delivery Price paid is refundable to your account.
4.3. Cancellation is only applicable for Pick-Ups but not Deliveries.
4.4. ROADBULL reserves the right to cancel a Delivery Request. Where ROADBULL cancels a Delivery Request, other than where necessitated by fault of you or the recipient, ROADBULL will refund you in full payment for the Delivery Request.
5. Value Added Service(s)
5.1. Cash on Delivery
A service fee is applicable for orders placed using Cash on Delivery.
Cash on Delivery can be used as payment method only for orders with collectable amounts of less than SGD $300. The company shall not be liable for amounts submitted more than SGD $300 for this service.
Cash or Cheque option (herein known as “mode”) is available for Cash on Delivery service. ROADBULL shall collect the Cash on Delivery payment based on the order placed through the ROADBULL Delivery system. Upon delivery, the company shall undertake to only validate against the value and the mode stated on the order. Exact amount is to be provided by the receiver as no change shall be provided by the company.
The value indicated in the ROADBULL Delivery System once order has been confirmed shall be the amount that will be collected from the receiver upon successful delivery of the parcel. The company reserves the right to reject delivery should the mode be different.
5.1.1. Processing Dates
COD Transaction Dates
1st – 15th of the month – Processed date 20th of the month
16th – 31st of the month – Processed date 7th of next month
Cash to be prepared in exact amount.
5.1.2. Mode of Payment
Prepaid: Upon confirmation of orders through the ROADBULL Delivery System.
Postpaid: Service fees shall be offset against amounts collected prior to processing date.
5.2. Exchange Service
The company reserves the right to reject the exchange delivery should the exchange item be unavailable. The company shall accept the exchange item in the condition “as it is” from the receiver and shall not be held responsible for the condition.
All exchange parcels shall be returned based on committed timelines.
5.3. Return Delivery Order Service.
The company shall accept the exchange item in the condition “as it is” from the receiver and shall not be held responsible for the condition. All return-delivery parcels shall be returned by the next Friday from the successful delivery date. (excluding Public Holidays)
5.4. You accept that the Delivery Price will be charged to the payment method chosen when confirming the Delivery Request. Refunds and Cancellation will also be debited or credited to the same source of payment.
6. Failure to complete Delivery Request
6.1. In the event a Delivery Request is not completed because the Delivery Partner was late to reach the recipient for reasons that are not the Client’s responsibility (as per clause 2 – Warranties), and not described on clause (circumstances outside our control), ROADBULL’s Customer Service will contact the Client to arrange redelivery.
6.2. In the event that the recipient is found to be absent from the address specified by you and no other person is present to take the Parcel(s), the Delivery Partner will call the Delivery Requester (you) to request further instructions on how to proceed. In the event you cannot be contacted either, you authorize ROADBULL to decide on your behalf as we deem appropriate. You acknowledge that Additional Charges might arise as a result of Delivery Request completion failure due to missing recipient (e.g. Cancellation fee, Additional waiting time, New Delivery Request).
Unless cancellation is initiated by ROADBULL, ROADBULL does not automatically offer refunds for service delay or failures but decides on any possible refund on a case-by-case basis following a review of the circumstances. All requests for refunds should be addressed to ROADBULL’s Customer Care Email at email@example.com who will authorize refunds by discretion. Refunds may be partial or total depending on the severity of the failure and the inconvenience caused. Refunds will be made to the same source of payment used to make payment for the Delivery Request. Refunds will be made within 60-90 days from transaction cancelled date.
8. Exclusion and limitation of Liability
8.1. Subject to clauses 9.2 and 9.3, ROADBULL’s total liability in relation to the Delivery Services (whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited for damage to or loss of the Parcel(s) based on the assigned plan’s compensation limits on per consignment basis (or the value of Parcel(s) transported under that Delivery Request, whichever is lower). In the event that no value is declared, Roadbull reserves the right to reject compensation.
8.2. You acknowledge that satisfying the Delivery Window agreed for each Delivery Request as part of the Delivery Services is dependent on a number of external factors some of which are beyond the control of ROADBULL. As such, provided ROADBULL uses reasonable efforts to meet the Delivery Window, it will not be liable to you (or to anyone else) for any late or failed deliveries. For the avoidance of doubt, time is not of the essence under these Terms and Conditions. Nonetheless, in the event a Delivery Request is not completed because the Delivery Partner was late to reach the recipient for reasons that are not the Client’s responsibility (as per clause 2 – Warranties), and not described on clause (circumstances outside our control), ROADBULL’s Customer Service will contact the Client to arrange redelivery.
8.3. ROADBULL shall not be liable for damage or loss of Parcels arising from or in connection with:
8.3.1. The delivery of Parcels or Items that are not in conformation with these Terms and Conditions.
8.3.2. Any loss caused directly or indirectly by any breach by the Client of these Terms and Conditions including the Delivery Specifications.
8.3.3. Items that need special transportation precaution and no specifications were mentioned to it in the Delivery Information during order submission via the Roadbull Delivery System.
8.3.4. Inherent defect or natural deterioration of the Items in a Parcel.
8.3.5a. Any indirect or consequential loss or damage, including but not limited to loss of profits, loss of goodwill and loss of reputation;
8.3.5b. Any delay, loss or damage arising from or in connection with:
i) any defect in the item/parcel; or
ii) any act or omission by anyone other than itself;
iii) any delay or non-delivery of a parcel arising from the detention or confiscation of the parcel by the customs or any competent authority.
8.3.6. Circumstances outside our control, including without limitation any acts of God, acts of war, civil unrest, states of emergency, industrial disputes or unrest, material shortages or rationing, law or government regulations, accidents, traffic obstructions or congestion, mechanical breakdown, failures or interruptions in the supply of utilities or in respect of any telecommunication or information system, other events of force majeure.
9.1. Claims for damage to the Item(s) inside a Parcel must be made within 7 days from the consignment delivery date, failing which ROADBULL shall have no liability whatsoever.
9.2. Any claims for loss of the Parcel(s) must be made within 7 days from the consignment delivered date, failing which ROADBULL shall have no liability whatsoever.
9.3. All claims must be made submitted by email to INFO@ROADBULL.com, accompanied by the Tracking number and any other supporting documents requested by ROADBULL (e.g. picture of Items, original recipient receipt and commercial invoice.)
9.4. Claims are limited to one claim per consignment, settlement of which shall be full and final settlement for all loss or damage in connection therewith in accordance to the agreed liability based on the sales plan.
You agree that ROADBULL has the right to communicate with you through email or whatever other means of updates, changes, etc to the service as well as any special offers or promotions offered by ROADBULL or any other affiliated services.
11. Sub-contracting and No Poaching
11.1. ROADBULL may assign, transfer or sub-contract its rights and obligations under these Terms and Conditions to any third-party sub-contractor without prior notification to you, provided it remains liable to the Client for their performance. Any sub-contractor or agent of ROADBULL shall be entitled to rely on and enforce any of these Terms and Conditions as if it were a party to them in the place of ROADBULL.
11.2. The Client may not assign, or transfer or sub contract its rights or obligations under these Terms and Conditions.
11.3. The Client agrees that for so long as the Client have not terminated these Terms and Conditions, and for a period of one hundred eighty (180) days following termination, Client will not hire, solicit or entice any Delivery Partner introduced to Client as a result of Client’s use of ROADBULL’s Delivery Services, to perform any delivery service whatsoever for Client in replacement of any delivery service that could be provided to Client through ROADBULL’s Platform. In the event that the Client obtains the delivery services of any such Delivery Partner, Client hereby agrees to pay to ROADBULL the Fees that Client would have paid to ROADBULL had Client obtained such services through ROADBULL’s Delivery Services.
12.1. ROADBULL may terminate these Terms and Conditions and suspend or terminate your account for any late payment of charges.
12.2. Either party may terminate these Terms and Conditions on 30 days’ prior written notice.
12.3. ROADBULL may terminate the account due to inactivity for at least 6 months. Credits shall be non-refundable and forfeited.
13. Governing Law
The Terms and Conditions set out herein shall be subject to and construed in accordance with the laws of Singapore. The parties hereby irrevocably submit to the exclusive jurisdiction of the courts of Singapore and agree that all proceedings in relation to any dispute arising out of or in connection with these Terms and Conditions shall be commenced in the courts of Singapore.